Terms & Conditions, Warranty & Privacy Policy

By accessing or using our website, you agree to adhere to these Terms and Conditions. Please review them carefully.

Your use of our website signifies your acceptance of these terms.

All orders are contingent upon acceptance and availability. We reserve the right to reject or cancel any order at our discretion. Once products are manufactured, custom-made items cannot be returned or refunded.

Prices are subject to change without notice. All prices listed on the website are in AUD and include GST. Promotions and discounts are subject to availability and specific terms. Finance options do not apply to discounted prices, promotions, or price matching.

Modern Curtains and Blinds disclaims liability for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our products or services.

Deliveries are made within metropolitan Melbourne. Delivery times are estimates and may be affected by factors beyond our control. The risk of loss or damage passes to the customer upon dispatch from our facility. Storage and administration fees may be charged if delivery is delayed due to client-related reasons.

In the event of delays on our end, we hold no liability for any inconvenience or financial loss, and no refunds will be provided. Our administration team will make every effort to notify the customer promptly regarding the timeframe of any delays.

We may charge reasonable storage and administration fees and/or require an additional deposit if the full price has not been paid if installation is delayed due to the client's actions. This includes situations where the client requests installation more than 2 weeks after the goods are ready for delivery or fails to book an installation within 4 weeks of the goods being ready.

Other reasons clients may incur storage and administration fees include:

• Rescheduling Appointments: If the client repeatedly reschedules installation or delivery appointments, additional fees may apply to cover the administrative costs.
• Inaccessible Premises: If our delivery and/or installation team is unable to access the premises due to client restrictions or lack of preparation, resulting in delays.
• Incomplete Payment: If the client has not completed the necessary payments required for delivery or installation within the agreed timeframe.
• Changes in Installation Requirements: If the client changes the installation requirements or site conditions after the goods are ready, causing delays.
• Failure to Respond: If the client fails to respond to our attempts to schedule delivery or installation within a reasonable period.
• Incorrect Information Provided: If the client provides incorrect delivery or contact information leading to failed delivery and/or installation attempts.

Ownership of the goods transfers to the customer only after full payment has been received by Modern Curtains and Blinds. Until payment is made in full, Modern Curtains and Blinds retains legal title to the goods. This means that the customer does not own the goods until the complete payment amount has cleared. It is important for customers to ensure that all payments are completed promptly to secure ownership of their purchased goods.

The risk of loss or damage to the goods passes to the customer at the moment the goods leave our facility. This means that once the goods are dispatched for delivery, any risk associated with loss, theft, or damage becomes the responsibility of the customer. Modern Curtains and Blinds takes every precaution to ensure that goods are packed securely and dispatched safely. However, it is advisable for customers to consider appropriate insurance coverage for the goods during transit. This coverage can provide peace of mind and protection against any unforeseen incidents that may occur after the goods have left our facility.

In summary, while Modern Curtains and Blinds retains ownership of the goods until full payment is received, the responsibility for the goods' safety shifts to the customer upon dispatch. Ensuring timely payment and considering insurance for transit are essential steps to safeguard your purchase.

Orders, excluding Express Orders, can be changed or cancelled within specific timeframes. If an order is placed in the morning (AM) of a working day, changes or cancellations must be made by the end of that same working day. For orders placed in the afternoon (PM), changes or cancellations must be made within 12 hours. It is essential to notify us immediately within these timeframes to prevent any administrative issues.

After the initial cancellation window, or once payment is made, orders cannot be changed or cancelled unless explicitly agreed upon by Modern Curtains and Blinds. This policy ensures efficient and uninterrupted production and scheduling processes. Any agreed-upon changes or cancellations after this period may incur administrative fees to cover any costs or disruptions caused.

Administrative fees may apply for any changes or cancellations requested after the initial cancellation window. These fees help cover the administrative efforts and potential material costs already incurred by the company. It is advisable to finalize decisions promptly to avoid such fees.

Our return policy is designed to address issues where Modern Curtains and Blinds is at fault. This includes cases of manufacturing defects or errors in the order attributable to us. Generally, returns are not accepted unless the product is defective or there is an error on our part. Below are the details of our policy:

In the event of any disputes regarding orders, products, or services, we encourage customers to reach out to our customer service team to seek a resolution. Our goal is to address and resolve any issues promptly and satisfactorily. If a resolution cannot be reached through our customer service team, the matter may be escalated according to the laws and regulations governing our operations.

Our customer service team is dedicated to ensuring your satisfaction. If you have any questions or need assistance with your return, please do not hesitate to contact us. We are here to help and ensure that any valid concerns are addressed promptly and fairly.

In summary, timely communication regarding order changes or cancellations is crucial to avoid fees and ensure smooth processing. For returns and disputes, our customer service team is committed to providing assistance and finding appropriate resolutions.

We offer a 5-year warranty on all our products against manufacturing defects.

This warranty covers defects in materials and workmanship.

This warranty does not cover damage caused by misuse, alterations, or normal wear and tear. Specific exclusions include:

• Inconsistent fading or peeling
• Warping, bowing, or twisting due to environmental conditions or misuse
• Imperfections not visible from 1.5 meters away in natural light conditions.
• Damage occurring more than 7 days after installation

To report or file a warranty claim, please contact our customer service team with proof of purchase at admin@moderncurtainsandblinds.com.au. A $150.00 service fee may apply for all claims within 12 months. $150.00 service fee will apply for claims processed after 12 months from the installation date.

We provide professional installation services to ensure that our products are installed correctly and to the highest standards.

• Installation appointments can be arranged either at the time of product order confirmation or product arrival.
• Our team will work with you to find a convenient date and time for the installation.

• Customers must ensure the installation area is accessible and free of obstacles, structures, and personal belongings.
• Please clear the space around windows, doors, or other areas where the installation will take place to facilitate a smooth process.

At Modern Curtains and Blinds, we understand that your home is important to you. Our goal is to provide a seamless and efficient installation experience, and we are committed to handling any issues with care and empathy. If you have any questions or need further assistance, please do not hesitate to contact our customer service team. We are here to help ensure that your installation goes smoothly and meets your satisfaction.

• We take great care during the installation process, but in the event of reasonable and unavoidable damage, we will work with you to address and resolve the issue promptly.
• Examples of reasonable damage may include: the structure requires additional work to fix the fixture to the wall securely and safely; the structure is not secure, such as only having window or door architraves to fix into that are old, rotted or poorly attached to the wall or structure; wall or structural surfaces that crumble or deteriorate when drilled into; pre-existing conditions of walls or surfaces that cannot be seen until installation begins; necessary adjustments or modifications to accommodate unique architectural features; pipes.
• We are not liable for any damage caused during installation unless it is due to our installers' negligence.
• If our installers are found to be at fault, we will take responsibility and address any damages promptly and professionally.
• Additional charges may apply for installations delayed due to customer unavailability or other customer-related issues.
• These additional charges cover the cost of rescheduling and any extra time spent by our installation team due to the delay.

• All orders must be submitted in writing and include a 50% deposit of the total price, unless otherwise agreed.
• We reserve the right to accept or decline any orders at our discretion.

• Products, particularly those made from timber, aluminium, or PVC, may exhibit slight colour variations.
• Different orders or products purchased at different times may show some variation in colour.
• Please note that colours, patterns, and textures displayed on our website are indicative only and may vary slightly from the actual product.

There may be instances when the selected colour is not available. If we are unable to supply the chosen colour, we will inform you promptly. You may then choose to:

• (a) Select an alternative colour.
• (b) Wait for the desired colour to become available.
• (c) Opt for a different fabric range and pay any additional cost if the alternative is of higher quality.

• Customers must ensure that existing window coverings are removed before our installation team arrives.
• A fee of $20 per item will be charged if we need to remove the existing coverings.
• Disposal of the product will be $40 per item.

• Ensure that the installation area is clear of furniture and other items within a 3 meter radius around the windows or installation area.
• We are not responsible for any damage to items left within this area.
• If the installation area is not cleared, the installation may be postponed, and an additional appointment will be required.

At Modern Curtains and Blinds, we aim to make the ordering and installation process as smooth as possible. If you have any questions or require further assistance, please contact our customer service team. We are here to ensure you are satisfied with our products and services.

• If the customer is not present during the check measure, we will proceed with the order based on previous confirmations and commitments.

All online orders are manufactured based solely on the measurements you provide.

• We do not verify or validate these measurements unless you book an on-site check measure service.
• If you choose not to engage our check measure service, you accept full responsibility for the accuracy of all dimensions entered.
• We will not accept responsibility or issue refunds, replacements, or credit for blinds that do not fit due to incorrect measurements provided by the customer.

You are responsible for selecting the correct fit type (Inside/Recess Fit or Outside/Face Fit) on the order form.

• Please refer to our guides for how to measure for each type.
• If the incorrect fit type is selected or misinterpreted, we cannot be held liable.
• We strongly recommend a check measure for anyone unsure of fit type or terminology.

This ordering system is specifically for roller blinds. By proceeding, you acknowledge that:

• You understand what a roller blind is: a single piece of fabric that rolls around a tube and is operated via chain or motor.
• You are not ordering curtains, venetians, verticals, shutters, or any other window treatment.
• If uncertain, please contact us prior to placing your order.

We strive for consistency, but due to standard industry practices:

• Colour variation may occur between fabric, chains, brackets, and baserails.
• Slight differences in tone or finish between metal, plastic, and powder-coated components are considered normal and do not constitute a fault.
• Please consult product samples or contact us before ordering if exact colour matching is critical.

Quotes generated through our online tool are based on the details you provide, including width, drop, fit type, fabric and colour selection, and control side and drop.

If you do not request an on-site check measure, the final blinds will be manufactured as per your submitted information, and we are not responsible for incorrect selections, misunderstandings, or fit issues.

If you are arranging your own installation:

• It is your responsibility to install the product safely and correctly.
• We accept no liability for damage caused during or after installation by the customer or any third party.
• We recommend using a qualified installer where possible.

As all blinds are custom-made to order, once your order is confirmed and payment is processed:

• It cannot be amended.
• It cannot be cancelled.
• No refunds or exchanges are available for change of mind or incorrect selections.
• Please review your order carefully before submitting.

Due to the made-to-measure nature of our products:

• No returns or exchanges are accepted for change of mind or customer error.
• No refunds will be provided for blinds that do not fit due to incorrect measurements or misinterpretation of product type.
• Only items damaged in transit (see section 10) or defective in manufacturing will be considered for review.

We highly recommend booking our professional check measure service, which includes:

• Measuring windows accurately for fit and size.
• Advice on the best mounting style for your space.
• Confirmation of any obstacles (tiles, handles, trims, etc.).
• If you decline this service, you accept all responsibility for accuracy of dimensions, chosen fit type, and any resulting performance or installation issues.

All blinds are manufactured and dispatched directly from our supplier, who performs quality control checks before packaging.

If you are unsure about any aspect of the product, fit type, measuring process, or installation requirements, we encourage you to reach out before placing your order. Email admin@moderncurtainsandblinds.com.au or call 1300 732 319. We are here to assist you in making confident, informed decisions.

By submitting your order, you acknowledge that:

• You have read and understood these Terms and Conditions.
• You accept full responsibility for all information entered into the order form.
• You waive the right to claim refunds or replacements arising from incorrect measurements, misinterpretation, or failure to inspect prior to installation.

Our mission is to provide outstanding customer service.

We offer support through phone, email, and live chat.

We strive to respond to all inquiries within 24 business hours.

We value customer feedback and use it to improve our products and services continuously.